We are vROOT Application, owned and operated by vROOT LLC, a registered company in Egypt (Commercial Reg. No. 667769196) and officially listed in the Dun & Bradstreet Global Database (D-U-N-S Number 84-920-7858). Our registered office is located in Sinaniya, Damietta, Egypt.
If you have any questions about this policy, please contact us at [email protected].
At vROOT, we respect your privacy and are committed to protecting your personal data. This policy applies to all vROOT digital products and services, including our websites and applications, and our integrations with Meta Platforms such as Facebook Messenger, Instagram Messaging, and WhatsApp Business API, TikTok Business Messaging, as well as our mobile applications published on Google Play and Apple App Store.
Depending on how you interact with our products and services, we may collect and process the following categories of data:
When you communicate with us through Facebook Messenger or Instagram Messaging, vROOT may receive:
We use this information only to identify and respond to your inquiries via our customer support platform (Chatwoot). We do not use Messenger or Instagram data for advertising or profiling purposes. Data is stored temporarily for customer support and securely deleted once the conversation is closed.
When you contact our official WhatsApp number, vROOT may receive the following information from Meta Platforms:
This information is used exclusively to facilitate customer service and business communications. We do not sell or share WhatsApp data with third parties, and we do not send unsolicited marketing messages via WhatsApp.
When you communicate with our business accounts through TikTok Business Messaging, vROOT may receive the following information from TikTok:
How we use TikTok data: We use this information exclusively to enable our business clients to identify TikTok users contacting them and respond to their inquiries through our customer support platform (Chatwoot). TikTok messages are routed to authorized customer support agents who manage and reply to conversations on behalf of the business account holder.
Data sharing: We do not use TikTok data for advertising, profiling, or marketing purposes. We do not sell or share TikTok user data with third parties, except as required to provide the customer support service to the business account holder.
Data retention: TikTok message data is retained within our Chatwoot system for the duration required to provide ongoing customer support and is deleted in accordance with the business account holder's retention policy. Users may request deletion of their data at any time by contacting [email protected].
Compliance: Our use of TikTok data complies with the TikTok Developer Terms of Service and the TikTok Privacy Policy. We process TikTok data only for the purposes authorized by the user and the business account holder.
Our mobile apps may collect technical information (e.g., device type, version, crash reports, and usage logs) to improve performance and stability. All data collection complies with the privacy requirements of Google Play Console and Apple App Store Review Guidelines. Users can manage permissions (location, camera, microphone, etc.) directly from their device settings. No sensitive data is shared without user consent.
We use cookies to analyze website traffic, personalize content, and improve performance. Cookies do not track or store any Messenger, Instagram, WhatsApp, or TikTok data. You can disable cookies in your browser settings.
We work with trusted service providers (for hosting, analytics, and communications). All partners are bound by confidentiality and data protection obligations.
If you interact with us via Facebook, Instagram, WhatsApp, or TikTok, the respective platforms may process certain data under their own privacy policies:
We keep data only as long as needed for its purpose and apply appropriate technical and organizational measures to protect it against unauthorized access, loss, or misuse.
Messenger, Instagram, WhatsApp, and TikTok data are retained temporarily for customer service and securely deleted after the conversation is resolved. Messages are transmitted securely via the platforms' encrypted channels and stored within our protected Chatwoot system.
You may access, correct, delete, or restrict processing of your personal data. To make a request, contact us at [email protected]. We respond within 30 days.
vROOT LLC is verified as a legitimate business entity through the Dun & Bradstreet Global Database under D-U-N-S No. 84-920-7858. This verification supports our compliance with Meta, Google, Apple, and TikTok business validation requirements.
vROOT LLC – represented by the Data Protection Officer (DPO).
For any privacy-related inquiries, data requests, or compliance matters, please contact our DPO at: [email protected].
The DPO oversees data-protection practices across vROOT's websites, mobile apps, and integrations with Meta Platforms (Facebook, Instagram, and WhatsApp) and TikTok.
We may update this policy periodically. All changes will be posted at https://vroot.com/PrivacyPolicy.html with an updated "Last Updated" date.
Contact: [email protected] | URL: https://vroot.com/PrivacyPolicy.html